These days technology has taken every aspect of the world by storm but that doesn’t mean customer service has changed. Sure, business relationships between consumers and employees are different from how it was in the past but the thought process behind these actions are the same. Technology cannot change certain things because it has to do with creating a certain vibe, and personal connection. As a small business owner you need to invest in simple ways to keep your employees happy. This will lead to an environment where your employee’s attitude will enhance your customer service and ultimately your business success.
One way to foster a happy workforce is to give your employees a safe feeling. Not only does this mean literally giving them safety in the form of a secure and safe building, but also the comfortability to speak up when things aren’t going the way they’d like. Nothing is worse than working for someone you are afraid to speak to when you have a problem. Allow them to trust you by showing them that anything they come to you about is going to stay between the two of you so they can still come to work and enjoy their day.
While it can be tough not to have ‘favorites’ no matter how hard you try not to because we are all human, do your best to adhere to the practice of fair treatment. Don’t too quick with your responses, rather take a step back and consider what you would do in the situation if your favorite or least favorite person in the office were coming to you with a specific problem. This is going to help you think about the situation and not make a decision based on the individual you are speaking to. Fair treatment is finding that middle ground that you need to maintain for absolute transparency.
When you own a business, it is very important that you keep your employees happy by taking care of them. This means, offering them benefits that are going to make them want to stay around. Remember, they have the option to walk out the door the same way they came in at any time and that is the last thing you want them to do. To build a strong company you need to retain your employees on a long-term basis. For one thing, make sure to offer great health benefits for them and their families. It may cost you a bit more but in the end, but it is going to save you from losing employees and needing to train new people repeatedly.
Of course, one of the most important factors that ensure happy employees are well paid ones. Think about how much money you would want if you were in their position and compare to similar companies for a good rate that is competitive. Well paid employees are usually prepared to sacrifice a lot even if it is a stressful job.
Dennis Mackenzie is a very well known textile industrialist. He is also a part time blogger and likes giving business advice to his readers. He is a big fan of the scheduling software as it has made his work easy.
Categories: Small Business Solutions